ethereal internet experience!

January 6, 2008 at 10:12 pm | In Uncategorized | 1 Comment

I had a $250 American Airlines voucher I got about a year ago for a flight that got cancelled. Finally I decided to use it and called AA on the phone to make a reservations. The agent made the reservation and gave me instructions on how to redeem the voucher. She said I should simply mail the voucher to the following address: “American Airlines, BOX 1096223, Highway 90, Milton, FL 32570-1708″. And said I should include my name, flight #, and dept date below the return address on the envelope. I was a little confused about the BOX ###, so I went to google and searched for : “american airlines box 1096223″. Google gave nonsensical links and said, Did you mean: “american airlines box 109 6223″. I clicked on that link and got this page: www.flyerguide.com/wiki/index.php/Vouchers_(AA)

The page has line by line instructions on redeeming the voucher and the address to send to!!!

Just typing those 3 words got me exactly the information I wanted – a perfect example of the search engine inferring user intent from keywords!

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  1. The other thing that page points out is that some vouchers are exempt from taxes if they exceed the fare amount. I had to call back and ask for my ticket to be repriced by the tariff desk, but it ended up saving me between 75 and 125 bucks.


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